Returns policy

There is NO refund, credit or exchange on SALE items.

For online orders, we offer exchange or credit note (full priced items) only within 7 days of receiving your delivery, provided that the items are in perfect condition, unused, unwashed and are accompanied with all tags with the Feather & Stone return tag still attached. The exchange or credit is for the garment only and does not include original postage charges.

If you would like an exchange or credit please email sales@featherandstonelifestyle.com.au to obtain a return reference within 24hrs of receiving your purchase. Please include the order number, the reason for return, if you wish for exchange (and which items) or credit note. We will then respond with a returns reference number, which needs to be included on the packaging. Credit notes will be emailed, using the email address provided for your order.

Products must be returned to the following address, at your own cost with the Returns Reference number included in the address.

Feather & Stone

Return Reference #

2375a Point Nepean Road

Rye, VIC

3941

If you live within the Brisbane area you can exchange your online purchases in store, provided it is within 7 days of receiving the items, the items are in perfect condition, unused, unwashed and are accompanied with all the tags including the Feather & Stone return tag still attached.

If we are unable to fulfil your order placed a total refund will be processed including postage.

There is no return, exchange or credit on sale items.

 

Faulty goods

We pride ourselves in providing quality products. If you receive a faulty product please email sales@featherandstonelifestyle.com.au to obtain a return reference within 24hrs of receiving your purchase. Please include the order number, details of the fault, if you would like a replacement if available or a refund. The product will then be returned and assessed by the manufacturer. If deemed faulty you will receive advice via email and we will provide a refund on product and postage via the original payment method.

 

Shipping

Currently we ship Australia wide, using Australia Post which includes tracking on all parcels and we aim to have your parcel on its way within 1-3 business days. At checkout you have the option of using Express Post or Regular Parcel Post and is dependent on weight.

Parcel Post is Australia Post’s regular mail service and depending on destination can take 7-10 business days to be delivered. If you require faster shipping please choose Express Post option. Express Post is only “next business day” guaranteed if posted before 12:00pm.

If you are purchasing shoes or boots and do not require the shoe box, you can use a 3kg Australia Post satchel instead and leave a comment at the checkout, stating that you do not require the box.

If your items weight more than 5kg, please contact the store for a tailored shipping quote.

We currently do not ship internationally please email shop@petrol.net.au with your international enquiry.

shipping

Shipping returns

We ask you take care returning product to us by using the original packaging. We recommend registered post as we do not take responsibility for goods lost in transit.

Instore pick-up

Alternatively you can choose In Store Pick Up to collect your order instore within 72 hours.  We look forward to meeting you in person when you come to Paddington. If you have not collected you item with 72 hours we will contact you to pay for shipping.

Pricing

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Our pricing is in line with the recommended retail price for each item as defined by the brand or label.